Returns & Refunds
At VIPDigits, we want every customer to be happy with their purchase. Please read our returns and refunds information carefully before placing your order.
Can I return a mobile number?
Premium mobile numbers are unique products and are selected specifically by each customer. Due to their nature, mobile numbers may not be eligible for return once they have been activated, registered, assigned, or transferred.
If you have any questions about a number before purchasing, please contact us and our team will be happy to assist.
Can I cancel my order?
If your order has not yet been processed or dispatched, please contact us as soon as possible and we will review your cancellation request.
Once an order has been processed, dispatched, or a mobile number has been assigned, cancellation may not be possible.
What happens if there is a problem with my order?
If you experience any issue with your order, please contact our support team as soon as possible.
We will investigate the issue and work with you to find the best possible solution.
What happens if my SIM card is faulty?
If your SIM card is found to be faulty due to an issue on our side, we will provide a full refund or arrange a suitable replacement where applicable.
Please contact our support team with details of the issue so we can investigate and assist you as quickly as possible.
Important Information
- Refunds are only considered for eligible issues.
- SIM cards must be reported as faulty before a refund or replacement can be processed.
- Refunds do not apply to customer preference changes, incorrect orders, or activated/assigned mobile numbers where the service has been provided correctly.
Contact VIPDigits
If you need help with your order, activation, delivery, or returns, our support team is here to help.
Email: info@vipdigits.co.uk
Phone / WhatsApp: 07301 301002